Help with Unpack
Unpack is a private reflection and coaching app for professionals. If something is not working, or you have a question about your account or your data, email us and a real person will reply.
Email support
info@unpackhealth.co.ukWe aim to reply within two working days. Please do not include patient-identifiable information in your email.
Common questions
I can’t sign in
Accounts are created by invitation. If you already have one, use Forgot password? in the log-in panel on the home page to set a new password. If you don’t have an account yet, use Request access on the sign-in screen and we’ll get in touch.
Recording and consent
Recording only ever starts when you tap record — Unpack never listens in the background. You are responsible for having the authority and any consent needed to record other people, and for following your employer’s and regulator’s rules. Audio is transcribed and then discarded; the transcript is kept in your account so Unpack can build your history.
Deleting my data or my account
You can delete individual sessions, transcripts and inbox items yourself at any time. To delete everything, go to Profile → Delete my account. Deletion is scheduled 30 days ahead so you can change your mind, and you can cancel it at any point before that date. After that, your personal content is permanently deleted.